As explained in our Return/Refund Policy, OEM ( (original equipment manufacturer) products are covered by Manufacturers’ Warranty. We DO NOT provide any return or refund if there is any quality issue regarding OEM products unless they were unopened. Detail information of manufacturers’ warranty is typically available at their websites. However, it is also possible to call them for further assistance. In this regard, we listed the contact information of original equipment manufacturers below.
| Brand Name | Website | Telephone No. | Business Hours |
|---|---|---|---|
| Apple | Apple Canada | 1-800-263-3394 | N/A |
| Brother | Brother Canada | 1-877-276-8437 | 9:00am to 8:00pm EST |
| Canon | Canon Canada | 1-800-652-2666 | N/A |
| Dell | Dell Canada | 1-800-387-5757 | N/A |
| Epson | Epson Canada | 1-562-290-5304 | 6:00am to 6:00pm PST |
| HP | HP Canada | 1-800-474-6836 | 24 Hours 7 Days a Week |
| IBM | IBM Canada | 1-866-880-2765 | 8:00 AM - 6:00 PM EST Mon-Fri |
| Kodak | Kodak Canada | 1-800-421-6699 | N/A |
| Konica-Minolta | Konica-Minolta Canada | 1-877-986-9898 | 8:30 am to 5:00 pm EST Mon-Fri |
| Kyocera-Mita | Kyocera-Mita Canada | 1-877-ECOSYS-6 | N/A |
| Lexmark | Lexmark Canada | 1-800-539-6275 | 8:00am to 11:00pm EST |
| Okidata | Okidata Canada | 1-800-OKI-DATA | N/A |
| Panasonic | Panasonic Canada | 1-905-238-2420 | 8:00 am to 5:00 pm EST |
| Pitney Bowes | Pitney Bowes Canada | 1-800-672-6937 | N/A |
| Ricoh | Ricoh Canada | 1-888-742-6417 | 8:00am to 8:00pm EST |
| Samsung | Samsung Canada | 1-800-726-7864 | 8:30am – 12:00am midnight EST |
| Sharp | Sharp Canada | 1-905-568-7140 | 9:00 am to 7:00 pm |
| Xerox | Xerox Canada | 1-800-939-3769 | 24 Hours 7 Days a Week |
If there is anything else we could help, please contact our customer service at 1-866-979-7463. Also you may submit your question via our 24 hours online inquiry. However, please note original manufacturers in the form above shall be the first to resort to, because of their further knowledge and expertise in their products.
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